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Website care
Website hosting and support
Know who looks after your website and what the arrangement covers.
Hosting, software updates, backups and content changes are different responsibilities. We help define which support your website needs, what is included and what should be quoted separately.
On this page
Review the website before choosing a plan ↗
State what the arrangement covers ↗
Set expectations for support requests ↗
Altaonix works from Wimbledon with businesses across London and the UK.
01 / Website care
Review the website before choosing a plan
We start with the platform, current hosting, important functionality and the people who manage the site. Existing access and supplier arrangements need to be understood before changes are proposed.
That review helps separate routine care from a repair or development project. A support plan should not leave either side guessing about an existing issue or work that falls outside the agreement.
02 / Website care
State what the arrangement covers
01
Hosting
We discuss the website’s requirements and the proposed hosting arrangement. Resources, account ownership, recurring costs and any limits should be explained before a plan is agreed.
02
Updates and maintenance
The proposal should identify which parts of the site are maintained, how changes are approved and what checks follow an update. Paid extensions, custom development and third-party services need their own stated responsibilities.
03
Backups and recovery
Agree what is backed up, how often copies are taken, where they are kept and how a restoration would be requested. Recovery work and any exclusions should be clear before you need to rely on the arrangement.
03 / Website care
Plan changes and checks
A software update, a content change and new functionality are different kinds of work. We agree which requests fit the plan, how approval is recorded and when a separate scope is needed.
For a WordPress website, the care plan can define the update and backup process, along with the checks made after changes. The exact arrangement depends on the site and the services you choose.
04 / Website care
Set expectations for support requests
The proposal should state how to contact support, the hours covered and any response targets. It should also explain what happens with an urgent issue, a third-party outage or a request outside the agreed scope.
We do not treat hosting as a promise of unlimited development work. Content changes, new features and specialist repairs need to be identified clearly so you know what is included before making a request.
05 / Website care
Review a transfer before moving anything
We check the current hosting, domain ownership and any connected services that could be affected. Website hosting and email can have separate arrangements, and neither should be changed without understanding those dependencies.
If the site needs a rebuild rather than routine care, we can discuss Web Design or an Ecommerce project. A hosting or support review gives us a starting point for agreeing the appropriate work.
Can you review a website built by another provider
We can discuss the platform, access and existing arrangements before deciding whether we can support it. Some sites need initial remedial work or a separate project before routine care is appropriate.
Does support mean round-the-clock availability
Support hours, contact methods and response targets need to be stated in the proposal. If you need particular coverage, tell us before a plan is agreed so the requirement can be assessed.
Can hosting and maintenance be separate
They can be considered separately, depending on the platform and supplier arrangements. We identify who is responsible for each part of the website before confirming the scope.
Are new features covered by the plan
The proposal states what work is included. New functionality, larger content changes or specialist repairs may need a separate quote; the arrangement should explain how those requests are assessed.
Discuss a project
Discuss the care your website needs
Share the website, its platform if known and the help you are looking for. Please do not put passwords or account access details in the enquiry form.